Microsoft Silverlight is a web application framework similar in functionality to Adobe Flash. It currently supports most web browsers on Mac OS X and Microsoft Windows operating systems. Support for mobile devices running Windows Phone 7 and Symbian operating systems is expected by 2011.
Resolve Silverlight Issues Microsoft Silverlight is a browser plugin used to play video content on Safari and some previous versions of Internet Explorer. Enabling and clearing Silverlight application storage resolves most intermittent Prime Video playback problems on these browsers. To turn application storage on:.
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Right-click the player window, and then select Silverlight. Open the Application Storage tab, and check the box next to Enable application storage. To clear application storage:. Right-click the player window, and then select Silverlight. Open the Application Storage tab. In the 'Website' column, select. Click Delete, and then click OK.
Close and re-open your web browser, then try streaming the video again. For more information about Silverlight application storage, go to. If you're still experiencing streaming issues, go to Microsoft Support to uninstall and reinstall the Silverlight player:. For PC: Go to, click the Microsoft Fix It button, and then follow the on-screen instructions.
For Mac: To uninstall Silverlight, go to. After uninstalling, go to to reinstall. Note: Silverlight is not currently supported on non-Intel Mac (PowerPC processor) computers and Linux/UNIX operating systems (including Chrome OS). You can use Chrome to watch Prime Video on Linux/UNIX systems. Reset DRM Licenses Resetting your DRM Settings can resolve many video playback issues. Note: Digital Rights Management (DRM) is an access control technology set by content owners to manage the use of their protected digital content. Your computer's display must meet content protection requirements, and changes to your computer, monitor, or system settings can cause intermittent issues with DRM technologies.
To learn more, go to To automatically reset your DRM Settings on a Windows PC:. Launch Microsoft's. Click Save File to download ResetDRM.exe, and then click Run. To manually reset your DRM Settings on a PC or Mac computer:. Find the mspr.hds file on your computer. Windows 7 and above: C: ProgramData Microsoft PlayReady.
Windows XP: C: Documents and Settings All Users Application Data Microsoft PlayReady. Mac (from Finder): Macintosh HD/Library/Application Support/Microsoft/PlayReady ( Note: You may first need to select Go Computer Macintosh HD ). Rename the mspr.hds file to anything else (For example: oldmspr.hds).
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Silverlight is the browser plug-in that allows you to watch TV shows and movies on your computer. Follow the steps below to install the Silverlight plug-in on your Mac computer. Open Netflix and select any title to play. When a Silverlight dialog box opens, select Install Now. Open the Downloads page and double-click on Silverlight.dmg. For Safari, the Downloads page is in the upper right corner of the browser.
For Firefox, the Downloads page is a separate window located in the Dock. For Chrome, the Downloads page is under the Window drop-down in the upper left corner of your browser. Right-click or hold Control on your keyboard and select Silverlight.pkg. Select Open on the pop-up menu. Select Open on the prompt that says Silverlight.pkg is not from the Mac App Store. Are you sure you want to open it? Opening Silverlight.pkg will always allow it to run on this Mac.
Follow the prompts to complete installation. If you complete the steps above but are still being prompted to install Silverlight, see.